Adszoo
The Challenge
A grievance portal only works if residents actually trust it enough to use it — that meant building real accountability into the product itself: visible complaint status, a live map, and category-wise tracking, not just a contact form that disappears into an inbox.
Our Approach
Built a full-stack system with role-based access for constituency staff to triage and resolve complaints, GPS-tagged submissions with image upload and compression, bilingual Tamil-English content throughout, and a public live map showing real-time resolution status by ward and category.
Results
A transparent, publicly accountable complaint system — residents can file an issue and watch its status change from submitted to resolved on the same map everyone else can see, which is the trust mechanism the whole portal is built around.
